The traditional billing option offered by British Gas is the standard paper bill. Having undergone major revision in recent years the British Gas paper bill shows you a wealth of information including: -

• your recent meter readings and whether these were read by the meter reader or estimates
• the gas or electricity you have used in the last period
• the total cost to you net of any discounts
• any recent payments you have made

In addition the British Gas bill is a good source of other information such as what you do if you have a complaint, who to contact in an emergency and your gas or electricity supply and meter numbers. You will need the latter and your customer number if you need to telephone the British Gas Billing team to discuss you account.

Moving into the modern era there is a British Gas paperless billing option. In addition to the obvious environmental benefits of having no paper (if you optionally end the paper bill) and trees cut down there are other benefits of a paperless bill.

When your British Gas billing is run online you will be able to access your previous statements online, no looking for a lost bill. Also you will be able to submit your meter readings online ensuring that estimated bills are a thing of the past and you only pay for the gas or electricity you consume.

Energy companies have realised that in a time of rising energy prices one way customers can cut their energy bills is to use less energy. British Gas billing have developed an add on to their online account which can help you to cut your gas and electricity usage. The British Gas Energy Smart account provides you with a free British Gas Electricity Monitor. With this device you can see how much electricity you are using and make the small changes that add up to large reductions in your energy bill.

British Gas billing has now moved into the modern era providing you with several ways of receiving your gas and electricity bills whilst having the potential to save money.

British Gas Energy Smart

A new innovation in the way you control your home’s energy use and hence how much you are charged. By managing your electricity usage online, you will be able to see exactly how much using helping youto reduce your consumption and save money. You can also reduce your CO2 footprint !

British Gas consider that savings of up to £150 can be gained on your electricity bill by use of their FREE energy monitor (see British Gas website for details)

—> Sign up to British Gas Energy Smart today!

Maintaining an up to date phone number directory is difficult so please accept this as a best endeavor. Telephone numbers change many times in a year and a number can become out of date the day after we publish it.  Notwithstanding this we recognise the customer need to access British Gas  telephone details so that you can call them about a service issue, seek out information on new products or to complain.

To help we have have scoured the web and collated the following list of  the most frequently accessed  British Gas telephone numbers that we can find.

Contact Information by Telephone

British Gas Customer Enquiries for prepayment and pay as you go Gas or Electricity 0800 048 0303
British Gas Customer Enquiries for Gas or Electricity Accounts 0800048 0202
Welsh Speaking Customers 0800 072 8630
Minicom 0800 072 8626
New Gas Supplies 0845 955 5510

This telephone number listing is provided as a service to assist you but cannot be guaranteed to be fully up to date. Please check that the telephone number is current when you’re speaking to the customer service operator and advise us if there is an error.

On reflection you might decide that you want to make contact with British Gas via its web site to gather information before you speak to them. On the web site you will find full details of British Gas maintenance plans, gas and electricity offers.

The British Gas postal addresses are

British Gas Complaints Address

British Gas,  PO BOX 3054,  Eastbourne,  BN21 9FD

General Correspondence contact details

British Gas,   PO BOX 3055,  Eastbourne,  BN21 9FE

If you decide you do not want to use the telephone but do want further information you can visit the British Gas website by clicking here

At www.britishgas.co.uk/booking you will need to enter your account unique reference number and your post code. There then follows a simple 5 step form to complete the booking scheduling the time that meets your needs.

British Gas states that “Your Safety and Maintenance Inspection is an essential part of your British Gas HomeCare agreement.” and they want you to be easily arrange for one of their expert engineers to visit and check that your appliances are working as safely and efficiently as possible.

With the British Gas Homecare range you also have emergency assistance should you have a boiler or central heating breakdown. 8 out of 10 boiler breakdowns get same day service with British /Gas and if that’s not possible they aim to always be there the next day.

By taking out an agreement in advance you can avoid the hassle of trying to find a local plumber to help in an emergency. Life is too stressful, take out protection from British Gas now rather than worrying when you have a boiler breakdown.

Latest Information – British Gas EnergySmart By managing your energy usage online, you’ll be able to see what you’re using and paying for each month, helping you cut back and save money. Energy bill savings of up to £150, plus a FREE energy monitor (see British Gas website for details) —> Read about British Gas EnergySmart today!

British Gas have extended their homecare range and now offer Boiler and Controls insurance and Central Heating insurance to complement the Homecare products that they have always offered.  These new plans offer you boiler and central heating cover at a very low price.  Even if you are an existing customer you might want to click the banner above to review these new offers and see if they are better for you than your existing British Gas plans.

If you are looking to arrange your annual service visit you are now able to book this visit from a British Gas engineer online at www.britishgas.co.uk/booking and this increases the convenience to you, ensuring that you can select a time that fits in with your busy schedule. To visit British Gas for your booking at www.britishgas.co.uk/booking  click here.

The latest figures show that British Gas invests more than £30 million each year to train their engineering workforce. Engineers are trained at one of the 13 British Gas engineering academies spread across the UK.

To ensure that the plumbers skills are maintained up to date they also attend frequent safety seminars. This is essential as the standards and regulations governing plumbers are often changing, and out of date information could lead to a poor installation or even cost lives.

The training delivered by engineering Academy has been recognized by external bodies. In 2005 it won an innovation award for its training delivered.

When the apprenticeship period is finished the British gas plumbing apprentices have the opportunity to apply their skills to real world situations with real customers. The British Gas home product range looks after gas boilers, central heating systems, plumbing and drains installations and home electrics. In addition British gas is in the largest installer of central heating systems in the country.

An important part of the British Gas apprenticeships is customer service training. British Gas plumbers are not just specialists in boiler and central heating systems. They are also trained to focus upon customer, treating their home as their own and to be applied to, courteous and highly professional at all times when in the customer’s home.

Phone numbers often change and it is dangerous to publish any telephone directory online as it could display out of date information.Notwithstanding this pair is a customer services need to publish phone details so that British Gas can be contacted in an emergency or when there is a customer need.

To help we have have searched the Internet and list below the most popular British Gas phone numbers that we can find.

Telephone Contact Information

British Gas Customer Enquiries for Gas or Electricity Accounts  0800048 0202
British Gas Customer Enquiries for prepayment and pay as you go Gas or Electricity 0800 048 0303
Minicom 0800 072 8626
Welsh Speaking Customers 0800 072 8630
New Gas Supplies 0845 955 5510

This phone number service is provided to help you but not guaranteed to contain the absolutely latest telephone numbers for British Gas.Please check that the number is current when you’re speaking to the customer service operator.

Alternatively you might decide that rather than telephone you want to contact British Gas via its Internet site. You will find full details of British Gas home product range, information on its heating installation service and details of the latest British Gas energy product offers.

The British Gas postal addresses are

General Correspondence

British Gas

PO BOX 3055

Eastbourne

BN21 9FE

Complaints Address

British Gas

PO BOX 3054

Eastbourne

BN21 9FD

To visit their website click here

Homecare 100 looks after the boiler and controls. The service is extended to incorporate care for the radiators, hot water and pipework with Homecare 200 service.

If you want your plumbing and drains covered also the Homecare 300 service from British Gas is the solution which also continues the cover for your central heating system.

British Gas home 400 is the comprehensive solution looking after all major services in the home including four boiler, central heating system, plumbing and drains and, additionally, home electrics.

If you have a breakdown and have no heating or hot water in your own, eight out of times British Gas will send one of their 5500 plumbers, or 500 highly trained Electrical engineers to be with you on the same day if you call before 9.30 that day.

When you take out a British gas home contract you will be given a British gas Homecare contact number for priority service in case of need. All British Gas plumbers and electricians carry an ID card to identify themselves so that you can be confident that you are letting a genuine British in gas employee into your home.

You will also be pleasantly surprised when engineers tend to the problem. They have all been trained to minimise any disruption to your house and will cover any carpets or floors and work surfaces to protect them from dust and clear up any mess when they have finished the job.

Scottish gas won a modern apprenticeship award in 2004. Scottish gas training is carried out at the Scottish gas engineering. This is part of the British in gas engineering Academy, especially setup to develop the engineering skills of its plumbers and electricians.

The award recognized Scottish gas engineering academy for the excellence in its plumbing and electrician training provision.

Competition was tough and there were 164 entries in the category, Scottish gas Academy was one of the two finalists and received a Silver award in the category “Business of the year”. Better still it received Gold award in the category “vocational training provider of the year “.

Since the creation of Scottish enterprises modern apprenticeship programme, the Scottish gas engineering academy has been a very active supporter of the programme. This has included a strong emphasis on training and the inclusion of the programme at the core of its ambitious business development plans.

The apprenticeships focus upon the development of plumbing and electrical excellence. When qualified the apprentices support delivery and support of Scottish gas’s central heating installation program and the central heating product, a maintenance and repair service for gas boilers and central heating systems. Scottish gas, part of the British gas group, has over 5000 fully trained engineers.

Scottish gas is now reaping the rewards of its investment, it has found that apprentices are 25% more productive employees recruited but trained elsewhere. Leave the best way to give employees practical workplace skills is required apprenticeship route.

British Gas are offering this Free Swim voucher as they are the principal partner of British Swimming, so they are committed to getting more people in the swimming pool. At britishgas.co.uk/swimfree you will see that this is an offer which will benefit everyone as its good for you – and great fun also.

How can I get my British Gas Free Swim Voucher

To get booking, you follow this Free Swim link to britishgas.co.uk/swimfree and you will need: -

1. Your customer reference number -   (If you get gas or electricity from British Gas, you’ll find this number on your bill. If you are a PAYGE™ or HomeCare customer and don’t have a customer reference number but British Gas will use your address).
2. Your email and home address

When you arrive on the British Gas site you will only need to

• give your customer details and say how many will be swimming.
• say which date and pool you will go to ( the site can help you find the ones in your post code area)
• then print your British Gas Free Swim voucher or they will post it to you

When you go to the swimming pool remember to take your British Gas free swimming voucher – and your other swimmers – with you.

All it takes is a few easy steps to get your British Gas Free Swim Voucher – so as they say come on in, the swimming pool water’s lovely!

In the United Kingdom the electricity distributors (the companies who get the electricity to your home via their transmission lines) are separate from the electricity suppliers (the companies that send you an electricity bill.

The latest telephone contact numbers, as verified on British Gas Customer Services web site in November 2006 are: -

The telephone number you should use is dictated by where you live and not the company who sends you bills. Should you have any issue with these numbers please verify the details with directory enquiries.

There are two main Apprenticeship routes into the British Gas business which are outlined below: -

1. Apprentice technical engineer

This is the route which supports the Homecare range of products Technical engineers carry out the repair of customers’ central heating systems and appliances, plus system maintenance including an annual service inspection . They also control and design system upgrades to improve efficiency and flexibility to ensure that the British Gas boiler range is continually improving to meet customers changing needs.

Technical engineers are provided with the latest support equipment including a DVD laptop computer, enabling cutting-edge fault diagnostics, instant parts ordering, work history and access to a vast technical reference library. In this way the engineer, when they visit your home, is always supported by access to technical expertise to overcome most problems they will encounter.

2. Apprentice technical installation engineer

In addition to servicing and maintaining central heating systems and boilers the company is one of the major installers of Gas Central Heating in the country. Technical installation engineers, working individually or with a colleague, are involved in the entire central heating installation process. This includes planning the job in consultation with the customer, and installing, testing and commissioning the system.

Apprentice training

Apprentices will work towards NVQ/SNVQ level 3 under continual assessment, both in the training center and on real jobs in customers’ houses. Up to 30 weeks is spent at the Engineering Academy and the remainder of the training period is spent working with an engineer gaining valuable field experience. When the training is complete, you will start a process of support and guidance designed to ease you gradually into your role.

New for the training program in 2007 is a partnership with The Duke of Edinburgh’s Award. As a result all apprentices will undertake an enjoyable, challenging and rewarding programme of personal development with those completing the programme by their 25th birthday receiving the Duke of Edinburgh’s Gold Award.